Wholesale Policies, Terms & Conditions

The following information outlines our Polices, Terms and Conditions for our retailers. Retailers and potential retailers must read and understand these policies.

ORDERING & LEAD TIMES ON ORDERS

Orders may be placed via our online store, email or fax.  For US retailers, a copy of your business license and/or state sales tax certificate must be submitted via fax or mail before ordering.  Online auctioning of new Swaddlebees products is not permitted. Co-op sales are not allowed.

We generally try to ship orders within 1 business day for in-stock orders.  If you require bigger quantities than what we normally carry in stock, you may place a purchase order and can expect your order to ship in 3-5 weeks.  Payment in full is required prior to shipment of your orders.

MINIMUM ORDER REQUIREMENTS

There are no minimum volume requirements per order.  However, wholesale customers must place a cumulative wholesale order of $300 at least every 3 months to keep your account active.   Effective June 1, 2007 Volume discounts are applied on wholesale orders in the following manner:  
 

Minimum	Maximum	Discount % Applied
$500.00	$1,499.99	5%
$1,500.00	$2,999.99	8%
$3,000.00	$4,999.99	12%
$5,000.00	+above	15%

SHIPPING & DROP-SHIPPING

All domestic orders will be shipped via Fedex Ground, UPS or USPS unless other arrangements are made.  Most international orders will be shipped via Global Express Mail or Fedex.  All packages are assigned with tracking numbers.

We offer drop-shipping at no additional charge other than the shipping charges calculated in the shopping cart of the website.   Tracking numbers will be sent to the retailer.  If you need any order expedited, please contact us directly to make arrangements.

MINIMUM PRICING

We have specified minimum retail prices on our price list.  Please note that while retailers are free to set their own retail prices, we reserve the right not to sell our products to retailers that are selling below our minimum retail price guidelines.  Short-term sales for a duration of 14 days or less and coupons with an end date are permitted up to twice per year.  

CUSTOMER ASSISTANCE

In order to best serve our customers, we require that all retailers have experience in using cloth diapers and be knowledgeable about all the products you choose to sell from our line.  

RETURNS, EXCHANGES & WARRANTY ISSUES

All products are guaranteed against snap or manufacturing defects for 90 days from the date of purchase. This covers stitching, seams, snaps, hook & loop, and elastic.  We stand behind our products and have standard procedures for dealing with manufacturing defects, but we do not issue credit or replacements for products that are returned due to stains, leaks, improper care, or when worn out. If you have returns or exchanges due to product defect, we will issue credit for the wholesale cost of the item towards your next order.  Defective items must be returned in order to get the credit.  All returns on defects must be accompanied by a copy of the invoice from customer’s purchase. Items may be returned for refund or replacement to:

Swaddlebees
627G American Glass Way
Knoxville, TN 37932